RMA Request Form

An RMA # will be issued upon completion for you to attach to products before bringing into our facility

Terms & Conditions

I certify that by using our repair department services I agree to the general terms & conditions of RST Visons in Color, regardless of if the original product(s) was purchased from Visions in Color or not.

https://rstvisions.com/policies/terms-of-service.

I agree that RST Visions in Color is not responsible for any damage caused in transit. Please follow general packaging guidelines to ensure safe and secure transit of your lights. This includes using a rigid, good condition box, adequate cushioning material, strong tape designed for shipping and concealing previous shipping labels and marks.

Unclaimed Item Policy:

We understand that circumstances can sometimes prevent you from picking up your repaired items promptly. To accommodate this, we will hold your repaired items for a period of 60 days from the date we notify you that your repair is complete. During this period, we will make multiple attempts to contact you through the phone number and email address provided in your repair authorization form. If we cannot reach you, we will send a final notice by registered mail to the address provided, informing you that the item will be considered abandoned if not claimed within 30 days from the date of the notice. If after 60 days from the initial notification, your item remains unclaimed, we will consider the item abandoned. As per local law, abandoned items may be disposed of, sold to recoup the costs of repair and storage, or used for parts, at our discretion

No guarantees can be made for completion times as services are treated on a first come, first served basis. RST Visions in Color is not responsible for any delays including but not limited to shipping, parts ordering, or holiday closures.